Possible errors and how to solve them:

The registration could not be completed. You already have idCAT Mobile

The idCAT Mobile has an associated identification document and a mobile.

These messages are because the system detects that your identification document is already registered, and therefore you already have the Mobile idCAT.

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Note: In case you doubt the mobile phone you have associated with your identification document, contact us .

The mobile phone is associated with another citizen

The mobile phone number you are indicating is already registered with idCAT Mobile on behalf of another citizen (each number is linked to only one person).

  • If you know the person , ask them to access:
  1. Manage your Mobile idCAT on the "Modify my Mobile idCAT" button and you must identify yourself with your Mobile idCAT. Here you will need to indicate your own mobile phone, releasing yours.
  2. Virtual Procedures Office of the Generalitat with your digital certificate (in cases where you no longer have access to your mobile).
  3. Registration Entities . Go in person to the idCAT Mobile Registration Entities in the area of the Generalitat de Catalunya where you can make the change immediately, or to any other idCAT Mobile Registration Entity in the local World area where the application is being processed. ability to apply the modification.
  • If you do not know the person who is using your phone number, you can ask us to disconnect your mobile phone through the following form by selecting the option “I cannot register with my number because it is used by someone other than I don't know who he is. " Once done, your mobile phone will be released and you will be able to complete your registration.
The registration could not be completed. Review the information provided

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As the message says, check the indicated information and try again in a few minutes, as this error can also appear when there is a saturation of the tool.

Incorrect CatSalut card number

Check that you are putting the code on the back of the TSI card .

  • You need to enter the barcode that appears on the back of the health card (TSI) checking that no number is missing. If you are entering it correctly and it still gives you an error, contact your CAP or 061 to obtain the TSI barcode that currently appears on CatSalut.
  • If you do not have a TSI card, do not use the code of the receipt, request the code at 061 or the CAP providing the code "CIP" (consists of 4 letters and 10 numbers), which is reported on the receipt.

Incorrect MUFACE affiliation number

You are using the mutual society card (eg Adeslas) and not the MUFACE card

MUFACE subcontracts the assistance service to other mutual societies such as Adeslas. The code that may appear on the card is not the same as the one that appears on the MUFACE card where the requested membership number appears.

You can use MUFACE whether you are the holder or the beneficiary, however, keep in mind that the affiliation number for both will be the same and the date of registration can be found at the far left of the card.

Incorrect official identity document

Check that you are putting the DNI or TIE (Foreigner's Identity Card) that is reported to Catsalut.

If this error appears again, it is because the official identity document entered does not correspond to what is stated in Catsalut. In this case, you will need to contact your CAP or 061 in order to know how to update the document.

Validity date is required

Check that the expiration date of the document is in the format (dd / mm / yyyy).

If your identity document does not have an expiration date detailing day / month / year, the system will not be able to verify your data in order to register online. In this case, you must apply for registration from home by video identification or in person at the idCAT Mobile Registration Entities in the area of the Generalitat de Catalunya where you can make the change immediately, or at any other IdCAT Mobile Registration Entity in the Local World area where the application is processed to apply the modification. In the following link you will find the list of Registration Entities .

Date of birth entered does not match…

Check that the date of birth entered is the one that appears on your official identity document. Otherwise, contact the General Directorate of Police.

Validity date entered does not match…

Check that the validity date entered is the one that appears on your official identity document. Otherwise, contact the General Directorate of Police.

I have not received the SMS

In case you are waiting for the verification SMS to complete the registration and it does not arrive after a few minutes, check that you are entering the mobile phone number correctly and try again.

In case you are putting it correctly:

  1. Consult our Service Status website to see if there is a general incident that affects the reception of SMS.
  2. Check that you have not blocked SMS from some senders or that your mobile phone does not have some telephone SPAM blocking software.
  3. Add your mobile 600 12 47 12 to your contact list and try again.
  4. Contact your telephone operator to verify that the SMS entry of your mobile phone 600 12 47 12 is not being blocked.

If you persist, you can open a support request by indicating your current country of residence and telephone operator.

No valid certificate presented

The system will allow you to register with a digital certificate of a natural person (such as idCAT or e-DNI), corporate natural person (such as T-CAT or T-CAT-P) or representative natural person (such as the certificates of representative issued by CAMERFIRMA, ANCERT and other Certification Service Providers). However, it is not allowed to register with digital certificates of legal entity or electronic stamps.

Check that you meet these conditions and if so, follow these recommendations:

  • If yours is a software certificate , check the instructions from your Certification Service Provider and make sure you have it properly installed and configured so that it is accessible from your browser.
  • If yours is a certificate on a card, or on any other type of cryptographic device, check the instructions from your Certification Service Provider and check that the device software is properly configured (CSP or PKCS # 11 and reader drivers).