Below we explain the possible errors in using idCAT Mobile and how to solve them:
When you see the following image and you haven't received the one-time use code on your mobile:
The first thing you have to verify is that the mobile indicated to authenticate you is the one you have in your hands waiting to receive the single-use code:
If yes, if you do not receive the one-time code after a few minutes, you will be presented with the option to request the code via WhatsApp or voice call on your mobile:
This error appears when the document and mobile entered are incorrect or are not linked to the mobile idCAT database.
1. Make sure that you are not indicating any space between the ID number and the letter, for example. The phone also cannot contain any spaces between digits.
2. Check that the data entered are the ones you indicated when registering, that you are selecting the correct type of identification document and telephone prefix.
Note: If you have changed your phone number or if it is associated with a family member, you will have to modify the mobile idCAT data.
This error is characteristic of the Google Enterprise tool, when it detects the possibility of access by a robot, fraudulent access, multiple access attempts, incognito browser, etc. The re-captcha is a security tool implemented to comply with the security required by the Cybersecurity Agency.
Faced with this error, the access attempt should be made from another computer or device, or in a web environment "clean" of cookies, without an incognito browser, or VPN, or any other element that Google can interpret as suspicious access.
If you have to repeatedly use idCAT Mobile and you see this error, contact us to review your specific case.
If the procedure you are doing requires a higher level of security, you will be asked to strengthen the security of your mobile idCAT.
You just have to follow the instructions in the message (the message may vary depending on how you registered with idCAT Mobile).
Once you have identified yourself in idCAT Mòbil, you must be redirected to the website of the organization where you wanted to complete the procedure. If the error is none of the above, it's probably a problem with the organization's page. It may be that this procedure requires you to be previously registered on their website or that your idCAT Mòbil data do not match those of the organization.
If you confirm with the organization that the error is not on their website or you do not know how to proceed in your case,contact us so that we can help you resolve your query or specific incident.
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