If you have doubts or incidents that are not related to digital identification (such as where to find the procedure, what requirements it has, the deadlines or the state it is in), you must contact the administration responsible for the procedure.

Below we show you how to contact the different bodies:

If you have doubts or issues with identification using idCAT Mòbil, you can consult:

What is the role of the AOC Consortium in the process?

The AOC Consortium offers the digital identification tools that allow you to process electronically with the Catalan administrations, such as idCAT Certificat, idCAT Mòbil, e-TRAM and VÀLid. The VÀLid is a system that allows you to identify yourself with different electronic means (digital certificates, mobile idCAT, Cl@ve, etc.).

Therefore, while you are processing with a Catalan administration, to identify yourself, you will go through the VÀLid page of the AOC Consortium.

Authentication systems

However, the AOC Consortium only provides these identification tools, but does not manage or receive the procedures you are doing . That is why if you have doubts or incidents about a specific procedure, you must contact the responsible administration directly .