The idCAT Mobile links an identity document to a phone number. The unlink action modifies or releases the mobile phone that is associated with a idCAT Mobile.

Consult the following options and according to your situation, choose the one that corresponds:

Someone I know is associated with idCAT Mobile My mobile phone and I can't register

Ask this person to go to How can I change my idCAT Mobile data? and follow the steps to modify the data.

A person I don't know is associated with idCAT Mobile My mobile phone and I can't register

In this case, you will have to make a request to us in order to release your number to idCAT Mobile.

    1. Have the Invoice or Contract for the registered telephone number at hand , which shows your name and the idCAT Mobile phone number. These documents will be necessary to verify ownership.
    2. Complete the Form to unlink the idCAT Mobile phone number by attaching the invoice or contract mentioned above.
    3. Click on "Send" and we will release the phone so that you can register your idCAT Mobile (This management is carried out from Monday to Friday from 8am to 7pm, except holidays).

important If you do not have the invoice or telephone contract, you will have to go in person to the idCAT Mobile Registration Entities of the Generalitat de Catalunya (OAC's of the Generalitat) where you can disconnect immediately.

I am registered with an old mobile phone that I no longer use and need to change it from my idCAT Mobile

In this case, you will have to make a request to us in order for us to modify the number associated with your identity document:

    1. Have your current phone number's Invoice or Contract handy with your name and phone number. These documents will be necessary to verify ownership.
    2. Fill in the Form to change the telephone number of the idCAT Mobile while attaching the invoice or contract mentioned above.
    3. Send and we will modify the associated number (This management is carried out from Monday to Friday from 8 a.m. to 7 p.m., except holidays)

important If you do not have the invoice or telephone contract, you must go in person to the idCAT Mobile Registration Entities of the Generalitat of Catalonia (OAC's of the Generalitat) where you can make the modification immediately.

Any of these procedures can also be done in person, consult the idCAT Mobile Registration Entities of the Generalitat of Catalonia (OAC's of the Generalitat) where you can make the modification immediately.

Didn't find what you need? Consult the idCAT Mobile Support Portal.