How can I unlink the mobile number from the idCAT Mobile? – idCAT Mòbil

The idCAT Mobile links an identity document to a phone number.

Consult the following options and according to your situation, choose the one that corresponds:

Someone I know is associated with idCAT Mobile My mobile phone and I can't register

Ask this person to go to the idCAT Mobile modification website and follow the steps to modify the data. You will be able to modify both the telephone number and the email associated with the idCAT Mobile.

You can also go in person to a idCAT Mobile Registration Entity of the Generalitat of Catalonia (OAC's of the Generalitat) where you can make the modification immediately.

A person I don't know is associated with idCAT Mobile My mobile phone and I can't register

In this case you will have to go in person to a idCAT Mobile Registration Entity of the Generalitat de Catalunya (OAC's of the Generalitat) where you can unlink immediately.

I am registered with an old mobile phone that I no longer use and need to change it from my idCAT Mobile

In this case, to be able to report a new phone number, you will have to renew the idCAT Mobile through the video-identification process. You must always indicate the new phone number and not the old one. Once the process is complete, the new phone will be linked to your idCAT Mobile.

You can also go in person to a idCAT Mobile Registration Entity of the Generalitat of Catalonia (OAC's of the Generalitat) where you can make the modification immediately.

Didn't find what you need? Consult the idCAT Mobile Support Portal.