How can I unlink the mobile number from the Mobile idCAT?

Depending on your situation, you will have to take one or another action to be able to unlink the phone listed in the Mobile idCAT:

• I do not have access to the phone number with which I registered and I need to change the number in my mobile idCAT

In this case, you will have to make a request to us in order for us to modify the number associated with your identity document:

1. 1. Have the Invoice or Contract for the phone number handy that shows your name and current phone number. These documents will be necessary in order to verify ownership.
   2. Fill in the Form to unlink a phone number from the mobile idCAT by attaching the invoice or contract mentioned above.
   3. Send and we will modify the associated number (This management is carried out from Monday to Friday from 8 a.m. to 7 p.m., except holidays)

• Do you know the person who has the Mobile idCAT linked to your phone number:

Ask this person to go to How can I modify my mobile idCAT data? so that he informs his mobile number and yours is released. It should be borne in mind that idCAT Mòbil is an identification service that sends SMS with single-use codes, so the same mobile number cannot be associated with two different identities.

• You don't know the person who has a Mobile idCAT registered with your phone number :

In this case, you will have to make a request to us in order to release your number to idCAT Mòbil.

1. 1. Have the Invoice or Contract for the telephone number to hand that shows your name and the registered mobile idCAT telephone number. These documents will be necessary in order to verify ownership.
   2. Fill in the Form to unlink a phone number from the mobile idCAT, attaching the invoice or contract mentioned above.
   3. Click on "Send" and we will release the phone so that you can register your mobile idCAT (This management is carried out from Monday to Friday from 8am to 7pm, except holidays)