Attention! To request reactivation, the idCAT Mobile must be suspended .
If you suspended your idCAT Mobile and now want to have it active again, you can do it here.
Make the request by attaching a photo on both sides of your identity document using the following form:
Important: The reactivation procedure is not automatic and we manage it from Monday to Friday, from 8 a.m. to 7 p.m., except holidays.
If your idCAT Mobile is not suspended you cannot request reactivation. In this case, you may be interested in the following supporting content:
- How do I register for idCAT Mobile?
- How can I suspend my idCAT Mobile?
- How do I unlink my mobile number from a idCAT Mobile?
- How to modify the idCAT Mobile and other management
If you do not know how to proceed in your case, contact us so that we can help you resolve your query or specific incident.