If you are processing the registration in idCAT Mòbi l and the tool indicates that the phone is already registered for another citizen, the following cases may occur:
- You know the person who is using your mobile: Ask them to refer to this FAQ How can I modify my mobile idCAT data? so that he reports his cell phone and yours is released.
- You can't register with your number because it's being used by someone else you don't know who it is : Open a support request from idCAT Móbil . You will need to attach the phone bill or contract with your name on it, in order to verify ownership of the phone number.
From the AOC Consortium's User Service Center we will review the request, and depending on the documentation provided we will require more information or deregister the mobile number registered to another citizen.