If you are registering with idCAT Mobile and the tool indicates that the phone is already registered for another citizen, the following can be done:

  • Meet the person using your mobile phone: Ask them to address this FAQ How can I modify my idCAT Mobile data? so that he informs his mobile and yours is released.
  • You cannot register with your number because it is used by someone else you do not know who it is : Open a support request from idCAT Mobile . You must attach the invoice or contract of the telephone number stating your name, in order to verify the ownership of the telephone number.

From the AOC Consortium's Customer Service Center, we will review the request, and depending on the documentation provided, we will require more information or unsubscribe from the mobile phone that has been registered for another citizen.